Frequently Asked Questions
Correct! ꒰(･‿･)꒱
See our Shipping Policy for more details.
Items take 3 - 5 business days to be processed before shipment.
Check the specific transit and delivery time to your country at the checkout screen.
For more information, please refer to our Shipping Policy
We are a small business, please consider occasional delays. ٭(•﹏•)٭
As soon as possible!
For normal purchases, please refer to the previous question.
We do not offer additional information or shipping dates for PRE-ORDERS, as it is not possible to predict their arrival at the warehouse or customs delays.
It is usually one month after their release.
Please consider these delays before placing a PRE-ORDER
We offer an import service, so a preorder means we will order it for you and import it from Japan.
If the release date is not in the description, it means we cannot estimate the time it will take to bring the item.
Don't worry, you will receive an email when the item arrives at our warehouse.
(∩｀-´)⊃━☆ﾟ.*･｡ﾟ
If you forgot to add a product to your purchase and it hasn't shipped yet, don't worry.
Purchase the additional item in a separate order and send us an email with the subject "Consolidation" and your two order numbers. We will refund the extra shipping and send everything together.
If you add an item to your Wishlist:
- You will receive restock email notifications.
- You will receive price drop email notifications.
- You will be able to track its availability on your wishlist.
First, check that the item you purchased is not a "Preorder."
Importing items from Japan is an arduous task that sometimes suffers significant customs delays, for which we apologize for any possible delays.
Import times typically range between 2 weeks and 2 months.
An Inpost pickup point selector will automatically appear right after you make the payment.
If you want to check before paying, check for your nearest point here.
If you did not select your Inpost point after placing the order, the closest one to the shipping address you provided will be automatically selected.
Change Point: If the order has not yet been shipped, you can request a new pickup point via email.
No changes can be made after the order has been shipped.
If the item has not yet been shipped, please contact us and we will change the shipping address.
If you want to know about new arrivals, subscribe to the newsletter, or check the main page or the "New Arrivals" menu! (°◡°♡)
Items with the most Wishlist adds are prioritized for restocking.
The catalog is updated after the quality control of new items has been completed!
If there's something you're interested in but it's not available, use the contact form to suggest it ( ˘ ³˘)
Only if it's on active Pre-order ٩(＾◡＾)۶
In EUROPEAN countries, we charge VAT (already included in the price).
- For orders outside the EU:
Prices do not include taxes or customs fees. Please familiarize yourself with your country's policies and fees before making a purchase, as any fees or costs for importing the product upon delivery are the buyer's responsibility, and we cannot assume them for you. (●´⌓`●)<
All items are listed in EUR by default, but your default currency will be used depending on the country. ( ๑‾̀◡‾́)σ